Record Customer Service Calls
This post was published 3 months 25 days ago and its content may not be valid anymore.How many times were you told something and then when the bill comes its something different? I can’t even count the times. Sometimes its user error, billing errors or even outright lies. Put an end to the confusion with Fonolo!
Fonolo’s basic functionality is still the same. Find the company you’re calling from among the roughly 500 supported, then browse through a tabbed phone tree listing of all the options, with the voice prompts transcribed for easy navigation. Click on the prompt you want to jump to, enter your phone number (unless you’re logged in with a number stored in an account), then wait for Fonolo to dial in and get to that point, at which point it calls you to connect. From the Fonolo web page, you can hit “Start Call Recording,” or the microphone in the upper-right corner, and your discussion about that mysterious charge is noted for your dispute-settling convenience.
Sounds like a very helpful tool to at least help you keep a memory of the customer service conversations you have had.
Why cant you just you the many many many in phone recording tools?
In phone recording tools such as…?
Thanks for the post!
- Shai (Fonolo CEO)
does it inform both parties that the phone call will be recorded and beep every so often like the law requires in california. love the idea but want to make sure it complies with 2 party consent states like california.
-mark