Comments on: The Cost of GMail Downtime? According to Google… 15 Free Days of Service http://uneasysilence.com/archive/2009/02/13853/ Mon, 08 Mar 2010 03:53:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Nathan Neulinger http://uneasysilence.com/archive/2009/02/13853/comment-page-1/#comment-715483 Nathan Neulinger Thu, 26 Feb 2009 01:37:34 +0000 http://uneasysilence.com/?p=13853#comment-715483 Your image makes a good joke with the 'GMail Paper' idea, but... I would gladly fork over $50 for a per-request "make me a DVD" archive with an copy of all my gmail folders along with enough offline or gears functionality so that it could at least be browsed and/or brute-force searched. That would more than cover the keep your own backup angle, as well as providing useful functionality. Your image makes a good joke with the ‘GMail Paper’ idea, but… I would gladly fork over $50 for a per-request “make me a DVD” archive with an copy of all my gmail folders along with enough offline or gears functionality so that it could at least be browsed and/or brute-force searched.

That would more than cover the keep your own backup angle, as well as providing useful functionality.

]]> By: Grgry http://uneasysilence.com/archive/2009/02/13853/comment-page-1/#comment-715430 Grgry Wed, 25 Feb 2009 03:21:34 +0000 http://uneasysilence.com/?p=13853#comment-715430 I'm with you in expecting that a 100% uptime, while likely a goal, is never a realistic expectation. In situations like these, I find how a company responds ridiculously important. Google, right off the bat admitted to the problem, gave as much explanation, if not more, than could generally be expected. Paid Google users received 15 days of free service without Google seeming to think twice. With the botched upgrade to MobileMe, 30 days of service was eventually provided for a much larger service disruption. It would've been nice to receive 15 days free for every 4 hours on that one! I’m with you in expecting that a 100% uptime, while likely a goal, is never a realistic expectation.

In situations like these, I find how a company responds ridiculously important. Google, right off the bat admitted to the problem, gave as much explanation, if not more, than could generally be expected. Paid Google users received 15 days of free service without Google seeming to think twice. With the botched upgrade to MobileMe, 30 days of service was eventually provided for a much larger service disruption. It would’ve been nice to receive 15 days free for every 4 hours on that one!

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