Comments on: I thought Blockbusters goal was to beat Netflix?

By: gern

gern — Wed, 03 Dec 2008 22:37:15 +0000

The Internet is changing everything…

By: Drew

Drew — Sun, 26 Aug 2007 14:15:16 +0000

As a two at a time customer, they initially sent me the “your plan will not change at this time ” email, then a month later sent me an email informing me they are reducing free in store returns to 3 per month. still deciding whether to ditch for netfilx or not. If I was blockbuster, I would be implementing this change gradually to see how disastrous it is with losing existing customers and all. perhaps that’s why some people haven’t got it yet.

By: Tom

Tom — Fri, 24 Aug 2007 01:07:28 +0000

I think it should be pointed out netflix has just lowered their prices and as pointed out by Arnol added the Streaming content. While the streaming content is still young (kinda glitchy as far as full screen goes on my PC).

By: TerminalDigit

TerminalDigit — Thu, 23 Aug 2007 22:07:39 +0000

Are we allergic to apostrophes in post titles? ;)

By: Ian

Ian — Thu, 23 Aug 2007 21:45:02 +0000

I honestly don’t know how long I’ve been with them, but it’s been at least 7 months, but no more than a year. I switched simply because I liked the turn in at store feature.

Funny thing is I’m notorious for getting a few movies in the mail, watching them in at most a few days, and returning them to a store for 3 free rentals. In any given month, I”ll probably do that cycle about 4-5 times. So I would say I’m a pretty heavy user.

I have no idea why they flagged your account to be converted and not mine. I agree they should have grandfathered all accounts, not just a select group.

By: Ian Adams

Ian Adams — Thu, 23 Aug 2007 21:20:13 +0000

How is anybody surprised by this? It’s BLOCKBUSTER.

By: Arnold

Arnold — Thu, 23 Aug 2007 20:27:02 +0000

Ian, how long have you been with Blockbuster’s Total Rewards and how many times do you exchange movies at the store?

As you can see from my email to their Customer Service, I’ve only been with them a little over 7 months. I’m thinking my recent activity of returning everything at a local Blockbuster negatively flagged my account somehow. In the last two summer months, I probably average about 10 returns at the store per month.

I even gave Blockbuster a nice review when I signed up back in January:
http://www.flickr.com/photos/hanapbuhay/349966132

I think they should grandfather everyone in the past agreed plan to avoid risk of losing so many customers. I’m going back to Netflix and using their on-demand service if Blockbuster does not honor my old plan.

By: G H I S C O T T

G H I S C O T T — Thu, 23 Aug 2007 19:12:25 +0000

Usually the contract stipulates and reserves the right of blockbuster to change the contract given a reasonable notice. We have been checking DVDs from the local public library.

By: Joe Eversole

Joe Eversole — Thu, 23 Aug 2007 18:33:48 +0000

Blockbuster’s goal was to bleed NetFlix out of business. It didn’t work.

With a Blockbuster store about 3 blocks away from our house, we were big fans of the “free in store rental” system. Now, we’re canceling our subscription.

By: Matt

Matt — Thu, 23 Aug 2007 18:31:33 +0000

Fuck them. They shouldn’t to legally be allowed to change the terms of your contract with them, after all it is in effect a contract isn’t it?