Sprint Will Drop Your Ass if You Use Your Phone or Ask Questions About It
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Sprint needs a new PR team, seriously. Sprint for the longest time has followed T-Mobiles lead about allowing users to enjoy their unlimited features, but now it seems Sprint is looking to follow Verizon’s lead.
Sprint lately has been sending letters to customers disconnecting them for using too much roaming, data, texting and now… CALLING CUSTOMER SERVICE!
I think the company has hit a new low because as a Sprint customer I know how many billing mistakes they make a month and call them at least two times in a billing period to correct THEIR errors. I can understand dropping problematic customers who call daily to ask why their cellphone screen turns off after five minutes, but to drop a customer looking to correct a error that they are not responsible for is ridiculous.
Is there ANY good cellphone carrier out there?
Nope.
And having did this job… there are certainly people who I would drop, too. Some people are just too ignorant to have a cell phone. But that being said… I find this disgusting.
Gotta love how all this works out… consumers have no rights whatsoever. We have to get into these contracts, because we don’t have any real choices in many situations, where the company can break them at will and do all sorts of things to us and we have absolutely no recourse. I frequently talked to people whose service did not work after months of trying to get it fixed – new phones, different areas of the country, etc. Something was just deeply wrong with their account somewhere, and no one could fix it. But Sprint wouldn’t let them off the hook, would not let them out of the contract or even cut down their bill.
But… call a few too many times (and about 50% of calls are legitimate. The others could be solved by common sense and meager intelligence) and woop… off you go.
Hmm, this could be useful if Verizon could be convinced to drop me. After their lousy reception in the bay area (my school this fall) and the charges upon fees upon more charges to do nearly anything, Verizon has convinced me that the only thing keeping my number with them is the cancellation fee.
In Soviet America cellphone companies drop you!
After I found out about Verizon’s text messaging fee increase, I dropped them faster than a grease-covered banana. Horrible service in my town, ridiculous mystery fees, and an overall crappy experience trying to get help in person. Honestly, the best thing was they were very polite about letting me ditch my contract penalty free. Now if they would only stop sending those damn “We love you, come back” letters, I’d be completely happy.
Not to say that AT&T is any less evil, at least I get decent service in my neck of the woods.
As long as there’s no fee to leave that’s actually a good deal for you, the customer.
The thing I enjoy most is how they gave the person one day to transfer their line when in all likelihood they didn’t actually receive the letter until several days after the 30th.
@Kevin: Its one month and 1 day. I made the same mistake at first :P Thought that was a little short.
Fuckorama! Why the heck aren’t we, the consumers, entitled to charge crap companies a fee?! If they decide to drop me because their service sucks then I should be entitled to receive a $200 early termination fee. Funny how they make it sound as if she/he is the one benefiting from this. “Listen buddy, we are doing you a favor by not charging you . . .”
Haha I completely agree with Carlos. How come they can give us the boot and we just have to suck it up?!
I disagree with most of you, I don’t see this as a hassle whatsoever. Instead, I am going to start a new complaining campaign with my family in hopes that I can get all of us terminated. I’d rather have my pick of any wireless carrier, for free, than to be stuck with Sprint!
What a great opportunity, thanks!
i am looking to speak with anyone who is a sprint customer and has been dropped from their coverage. prefably someone who has a copy of their phone records and the letter sprint sent them.
email me amintern@turner.com