Geee, Thanks! Symantec Compensates for Bad Software Update
This post was published 2 years 4 months 28 days ago and its content may not be valid anymore.Last month with an update to their antivirus product, Symantec knocked out 50,000 Chinese PCs with faulty virus definitions. The definitions enabled Norton Antivirus to wrongly identify two important system files in only the Simplified Chinese version of Windows XP as malware and quarantine them, leaving the PC unbootable.
For ruining 50,000 PC’s Symantec is offering anyone who was “inconvenienced” a 12-month Norton license extension and a copy of Norton Save & Restore 2.0 but corporate customers are only being offered Symantec Ghost licenses. Symantec feels the restitution is good enough and “a gesture of our goodwill.”
I think accidentally bricking 50,000 PC’s deserves more then a little “whoops” and a extended subscription to the product that did it.
Wouldn’t the comps still be fixable through the recovery console if you were able to get those 2 files from a good install of windows? Would be a pain in the ass but the comps aren’t completely busted.