Comments on: Ever Wonder What Apple CSR’s Saw When They Speak To You On The Phone http://uneasysilence.com/archive/2007/05/10590/ Mon, 22 Mar 2010 12:08:08 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Somebody http://uneasysilence.com/archive/2007/05/10590/comment-page-1/#comment-388438 Somebody Wed, 09 May 2007 18:42:22 +0000 http://uneasysilence.com/archive/2007/05/10590/#comment-388438 They'd have to leave the iApps and stuff installed…if you call up the techs likely need to run 'em to do troubleshooting. They’d have to leave the iApps and stuff installed…if you call up the techs likely need to run ‘em to do troubleshooting.

]]> By: Anonymous AppleCare Rep http://uneasysilence.com/archive/2007/05/10590/comment-page-1/#comment-388393 Anonymous AppleCare Rep Wed, 09 May 2007 04:01:03 +0000 http://uneasysilence.com/archive/2007/05/10590/#comment-388393 Yeah, that comment about GCRM running in Safari only? Not true. I use Firefox 2 as my browser of choice for GCRM. Yeah, that comment about GCRM running in Safari only? Not true. I use Firefox 2 as my browser of choice for GCRM.

]]> By: Former AAPL employee http://uneasysilence.com/archive/2007/05/10590/comment-page-1/#comment-388387 Former AAPL employee Wed, 09 May 2007 01:49:41 +0000 http://uneasysilence.com/archive/2007/05/10590/#comment-388387 You are an idiot Lou. Guess you didn't read your NDA too well. You are an idiot Lou. Guess you didn’t read your NDA too well.

]]> By: Dan http://uneasysilence.com/archive/2007/05/10590/comment-page-1/#comment-388386 Dan Wed, 09 May 2007 01:32:59 +0000 http://uneasysilence.com/archive/2007/05/10590/#comment-388386 That is PeopleSoft/Oracle CRM. It runs on every browser.. Better on some than others (IE is particularly troublesome). When you search for your repair status, you are also looking at PeopleSoft. The application itself does not run on OS X - the back end is BEA Tuxedo and Oracle databae (that does run on OS X). My guess is that their application servers are Sun... That is PeopleSoft/Oracle CRM. It runs on every browser.. Better on some than others (IE is particularly troublesome).

When you search for your repair status, you are also looking at PeopleSoft. The application itself does not run on OS X – the back end is BEA Tuxedo and Oracle databae (that does run on OS X). My guess is that their application servers are Sun…

]]> By: Ian http://uneasysilence.com/archive/2007/05/10590/comment-page-1/#comment-388332 Ian Tue, 08 May 2007 05:06:51 +0000 http://uneasysilence.com/archive/2007/05/10590/#comment-388332 You know, you can direct any of your questions directly to Lou. His AIM name is in the Adium window. You know, you can direct any of your questions directly to Lou. His AIM name is in the Adium window.

]]> By: Jeffrey http://uneasysilence.com/archive/2007/05/10590/comment-page-1/#comment-388302 Jeffrey Mon, 07 May 2007 19:28:25 +0000 http://uneasysilence.com/archive/2007/05/10590/#comment-388302 Chad, did you read what Dan wrote? said the CRM software runs in Safari and NOTHING else I *heart* Adium Chad, did you read what Dan wrote?
said the CRM software runs in Safari and NOTHING else

I *heart* Adium

]]> By: Mike http://uneasysilence.com/archive/2007/05/10590/comment-page-1/#comment-388295 Mike Mon, 07 May 2007 18:26:23 +0000 http://uneasysilence.com/archive/2007/05/10590/#comment-388295 Interesting to see him using Adium instead of iChat. Interesting to see him using Adium instead of iChat.

]]> By: Eleventeen http://uneasysilence.com/archive/2007/05/10590/comment-page-1/#comment-388293 Eleventeen Mon, 07 May 2007 17:16:35 +0000 http://uneasysilence.com/archive/2007/05/10590/#comment-388293 "also… I find it slightly funny that the employee at hand prefers firefox but uses safari when interacting with the CRM software" and Adium instead of iChat. “also… I find it slightly funny that the employee at hand prefers firefox but uses safari when interacting with the CRM software”

and Adium instead of iChat.

]]> By: Derek http://uneasysilence.com/archive/2007/05/10590/comment-page-1/#comment-388291 Derek Mon, 07 May 2007 16:39:35 +0000 http://uneasysilence.com/archive/2007/05/10590/#comment-388291 Is that Symantec running in the menu bar? What? An Apple computer loaded with anti-virus software? Is that Symantec running in the menu bar? What? An Apple computer loaded with anti-virus software?

]]> By: Anthony http://uneasysilence.com/archive/2007/05/10590/comment-page-1/#comment-388289 Anthony Mon, 07 May 2007 16:15:04 +0000 http://uneasysilence.com/archive/2007/05/10590/#comment-388289 Yeah we use PeopleSoft 8 as well at my Job.... Kinda weird that they would leave all the iApps and such still installed though? Yeah we use PeopleSoft 8 as well at my Job…. Kinda weird that they would leave all the iApps and such still installed though?

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