Comments on: Best Buy really knows how to piss-off customers http://uneasysilence.com/archive/2007/03/9818/ Sun, 22 Nov 2009 05:59:37 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: G. H I S C O T T http://uneasysilence.com/archive/2007/03/9818/comment-page-1/#comment-380485 G. H I S C O T T Sun, 04 Mar 2007 14:29:20 +0000 http://uneasysilence.com/archive/2007/03/9818/#comment-380485 First the geek squad debacle and now this. The geek squad was accused of padding virus trouble calls and selling un-needed antivirus software to thier good customers . The geek squad is the service arm of best buy. First the geek squad debacle and now this. The geek squad was accused of padding virus trouble calls and selling un-needed antivirus software to thier good customers .
The geek squad is the service arm of best buy.

]]> By: Masta' B http://uneasysilence.com/archive/2007/03/9818/comment-page-1/#comment-380430 Masta' B Sat, 03 Mar 2007 18:52:39 +0000 http://uneasysilence.com/archive/2007/03/9818/#comment-380430 bust buy does all sorts of crap on purpose. the most annoying example to me is that almost every week they have DVD sales...and when they show the stack of DVDs on sale they often show the expensive version of the title (like the 2-disc one) in the picture...and it's OBVIOUS that it's that one, so I walk 10 blocks to best buy, find the DVD advertised in the sale, only for them to tell me that it's the shit single disc one on sale, and i point to the flyer (which is quite obviously a picture of the one I'm holding) and they say I'm wrong. A couple weeks ago I got in a 15 minute argument about the Saw II unrated DVD only to get asked to leave the store. bust buy does all sorts of crap on purpose. the most annoying example to me is that almost every week they have DVD sales…and when they show the stack of DVDs on sale they often show the expensive version of the title (like the 2-disc one) in the picture…and it’s OBVIOUS that it’s that one, so I walk 10 blocks to best buy, find the DVD advertised in the sale, only for them to tell me that it’s the shit single disc one on sale, and i point to the flyer (which is quite obviously a picture of the one I’m holding) and they say I’m wrong. A couple weeks ago I got in a 15 minute argument about the Saw II unrated DVD only to get asked to leave the store.

]]> By: Guy http://uneasysilence.com/archive/2007/03/9818/comment-page-1/#comment-380426 Guy Sat, 03 Mar 2007 18:34:24 +0000 http://uneasysilence.com/archive/2007/03/9818/#comment-380426 As an ex-Best Buy (and GeekSquad employee), I can tell you no one had any idea this was going on. The internet kiosks that have "BestBuy.com" on them also has other items that aren't really on bestbuy.com in which we used for customer fulfillments. So while we knew it was a little bit different, I (personally) never knew they had prices differing from that of BestBuy.com. I'm not 100% sure that they intentionality used these to make customers pay full price, but I know I never used them when customers told us about a certain BestBuy.com price. I'm guessing most employees assumed that the prices on the kiosks were the same as well, and not intentionality screwing the customer. As employees, we have nothing to benefit from that anyway. I'm thinking its about 50% lazyness on BBY Corporates half on not making sure BestBuy.com and the kiosks prices match, and 50% "hey, maybe this will help increase profits ocassionally if we just leave the kiosks prices always at retail price". Just my .02 cents (or is it .02 dollars ;) Guy As an ex-Best Buy (and GeekSquad employee), I can tell you no one had any idea this was going on. The internet kiosks that have “BestBuy.com” on them also has other items that aren’t really on bestbuy.com in which we used for customer fulfillments. So while we knew it was a little bit different, I (personally) never knew they had prices differing from that of BestBuy.com.

I’m not 100% sure that they intentionality used these to make customers pay full price, but I know I never used them when customers told us about a certain BestBuy.com price. I’m guessing most employees assumed that the prices on the kiosks were the same as well, and not intentionality screwing the customer. As employees, we have nothing to benefit from that anyway.

I’m thinking its about 50% lazyness on BBY Corporates half on not making sure BestBuy.com and the kiosks prices match, and 50% “hey, maybe this will help increase profits ocassionally if we just leave the kiosks prices always at retail price”.

Just my .02 cents (or is it .02 dollars ;)

Guy

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