I agree MT is aggressively fixing the problems, but the fixes still are not living up to the promises set forth when they sell the product. But eventually they may.

Again, I am a CUSTOMER of BOTH Media Temple and Mosso so I see the strengths and weaknesses of both companies first hand. I was writing about MY experiences and opinions of both companies. No money exchanged hands, no secret motivations. I think it was also good to clear the air and have a real conversation about this matter.

The lesson is: Carefully read about your host before you select them. For some people 1&1 is more then enough, others need Rackspace. The sea is filled with hosts. I prefer Mosso. They provide the level of service and support that I demand and have handled my high traffic load perfectly.

This article reflected the state of Media Temple when the article was written. I am sure in time MT will achieve what they want to achieve. They just are not there yet.

Closing statement: Buyer beware! Do your homework before selecting a host, there are many good ones there are many bad ones. Read as much as you can before you make your decision.

If you feel more comments need to be added to this post please email us at tips@uneasysilence.com

The shortcomings were discovered as major site administrators viewed the Grid as an opportunity to offload their massive amounts of traffic while saving a significant amount of money. $20/mo for 100 GB’s of storage and 1 TB of bandwidth was too enticing to pass up. The initial stability that MT convinced customers about was immediately crippled as massive sites quickly consumed crucial resources resulting in the downtime that many, including myself, have cried and shaken our fists at.

Has (mt) disappointed or fallen short (of expectations) in regards to the Grid? In a way, yes. My initial expectations were surely clouded by the “hype” surrounding this new revolutionary hosting package offered to the the public at an affordable price. However, it is important to note that the team behind the Grid is actively making improvements in order to resolve the issues that customers have reported. Ronald linked the Sytem Incidents page which is an example of the current problems / resolutions that the (mt) staff is aware of.

Media Temple continues to develop new technologies – one of which includes the new Container Technology created to alleviate the stressful MySQL errors that have shown face over the past few months.

From Dreamhost and Bluehost, to Media Temple and Mosso, whichever hosting solution you decide to run with… Understand that 100% uptime is non-existent – a dream. Weigh your options and recognize disadvantages of each. Worried about the Grid and uptime? Consider going Dedicated (dv). Considering Mosso? Understand that they’re somewhat restrictive as far as administrative rights are concerned – WordPress inline template editing (disabled). Each host has their Pro’s & Con’s, weigh both sides before jumping in without testing the waters. Eugene, as I am sure others do as well, balances multiple hosts to move back and forth between. If you’re serious about uptime and staying visible to readers, don’t pinch pennies and expect the red carpet all the way to the front page of Google.

http://weblog.mediatemple.net/weblog/category/system-incidents/

For the record I am a current Mosso AND MediaTemple customer.

One thing that kind of bothered me about this post was the fact that you say “do us all a favor and shut down your grid or stop accepting new customers” while sporting a conspicuously placed Mosso logo. Looks like a few people have pointed this out over on Digg.

Nowadays big web forums are run by hosting companies themselves and therefore are biased. The hosting reviews are almost always skewed.

Blog reviews are the only hope for the future to find the best host and to avoid the worst.

I wonder when an unbiased and objective forum will be created which will give the actual facts about hosts?

Chris
http://www.chrisranjana.com

And the above writeup ONLY APPLIES to the GRID, I can’t speak for the Dedicated servers.

Our site had been rock solid (if a little slow at times) on site5. The moment we hit the Grid things went bad. We had constant downtime. Techs contradicting each other and themselves, everything was utterly shocking. We were eventually convinced that we should switch to one of MT’s dedicated servers, and things actually got worse. Wordpress’ “error establishing a database connection” page was my constant companion. MT’s techs had no idea what was going on. It was a debarcle from start to finish.

MT, like Site5 before them have made bold promises about how their new cool hosting technology is going to “revolutionize hosting”, then rolled out products which just plain don’t work.

We’re now happily on a dedicated server managed by a friend of the site, since reaching parity with a clean apache/php install we’ve been solid and happy, and able to get back to the important stuff: writing content!