Verizons .02 Cents
Gotta love fuzzy math! Verizon doesn’t know the difference between .002 cents and .002 dollars, according one a customer who recently roamed to Canada. He asked Verizon the rate for data and voice transfer. They told him, “Point zero zero two cents per kilobyte.”
He was surprised then to receive a bill for Point zero zero two dollars per kilobyte.
Instead of getting charged $.7141, Verizon is charging him $71.41.
This is his call as he tries to explain to Verizon the difference between $.002 and $.00002.
Read More (Thanks to T.M. for sending this one in!)
22 Comments, Comment or Trackback
PVL
I could never be as patient as he was. That’s A) ridiculous and B) Scary because I use Verizon. Time to start checking my bill more closely.
Dec 10th, 2006
CrazyBarbour
-.-”
Thank God I am in the UK with and don’t have to deal with morons like that :P
The guy is completely right… and I don’t see how anyone could not realise it. I listened for the whole length of the recording, and it is just so humorous, and I salute the customer for not just give up and email them… the STRESS
Dec 10th, 2006
JL
That should be posted on Digg. Shame shame on Verizon for having management with no logic or math skills.
Dec 10th, 2006
SmashedSouls
bahh hahah
i one time got a tmobile person to contradict them self.. that only got me 50 free textmessages and 100 anytime minutes(and i get unlimited text and enough minutes that didnt really do much)
doesnt really compare tho this was very funny to listen to.
Dec 10th, 2006
PVL
@ CrazyBarbour
“Thank God I am in the UK with and don’t have to deal with morons like that”
What are you saying?
Dec 10th, 2006
Jeffrey
HE GOT HIS REFUND!! YAY CONGRATS GEORGE!
Dec 10th, 2006
PVL
Dugg.
Dec 10th, 2006
PVL
Sorry, forgot to post the link.
http://digg.com/tech_news/Verizon_s_002_cents
Dec 10th, 2006
Paul B
Its so hard for me to comprehend someone who cant do arithmatic (is that spelled right?). I know that I will never be able to be a math teacher, because I just cant stand people who dont understand the basics. It’s no offense to those people, I’m just like that.
Dec 10th, 2006
Guy
This was on digg 2 days ago here:
http://digg.com/tech_deals/Verizon_says_0_002_0_00002
with over 2000 diggs.. i didn’t catch it at digg, but I did here.. then seached digg and it was already on the front page..
Dec 10th, 2006
Don Wilson
As much as I don’t like it, it’s far more likely that the $0.02 is the real price.
Dec 10th, 2006
Francis
How can these people be so retarded?!
Dec 11th, 2006
JM
This might be a stupid question, but what proof do we have that the original teledroid told him it was .0002 cents? The linked recording is from the call *after* he was charged, right?
Dec 11th, 2006
Geezus
There is a difference… gosh… .002 cent is like so little… gee… if canada was just in a part of the U.S verizon would never have had this problem. Thanks forefathers
Dec 11th, 2006
patrick
Where did this suppervisors get their education from? Who passed them in math? This guy has to be paid extra for educating them on math.
Dec 12th, 2006
Dan
Seems like someone has a great sense of humor!
Dec 12th, 2006
activity
Duh.. So when someone from Verizon gives you his/her 2 cents, its actually his 2$ ?
Dec 13th, 2006
Jay
0.002c = 0.00002$ ………. 0.002$ = 0.2c and I’m no math wiz!
Dec 16th, 2006
george vaccaro
“JM
December 11th, 2006 - 3:39 pm
This might be a stupid question, but what proof do we have that the original teledroid told him it was .0002 cents? The linked recording is from the call *after* he was charged, right?”
Are you kidding me? Is it really that hard to imagine after 2 different reps (managers no less) quoted me .002 cents/kb ON the recording, and of course the first one on the call (the one who handed off to the first manager) obviously made the same mistake or he wouldnt have handed me off?
You must be at least mildly retarded.
Feb 13th, 2007
Algolei
On behalf of the entire nation of Canada, I wish to offer you our heartfelt apology. We’re terribly sorry and dismayed to discover that you’ve had to deal with some of our stupid people; our natural kind-heartedness leads us to put them in managerial positions where we feel they are slightly less likely to injure themselves on moving machinery or doors.
If it’s any consolation, at least you weren’t requested to participate in one of our national elections. No apology in the world could have made up for that.
Jul 18th, 2007
NameLips
It’s sad… but I just so happen to be teaching a middle school remedial math class at this very moment, and the poor darlings (I use the term loosely since we’re in gang land) are struggling with place value and decimals.
Glad to know they’re apparently the demographic who are apparently going to go on to manage the customer service departments of major corporations. Sigh.
Aug 27th, 2007
Jimboyvw
I still listen to this once in a while to cheer me up!
Developmental Math Instructor
Iowa
Feb 19th, 2008
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