SprintRants.com – Uniting unhappy customers
This post was published 3 years 3 months 18 days ago and its content may not be valid anymore.
Nothing like a community driven website created for the sole purpose of collecting the experiences of unhappy Sprint customers. Sample rant:
Reupped existing contract with newly purchased Samsung A920 on 06/02, nothing but problems since day one, daily calls to Vision Advanced Technical Support that yielded nothing. Enough credits along the way so no bills for the last 2 months.
Tonight when Sprint called, I mentioned that Sprint should be talking to my attorney instead of me. I was offered $50 more than the phone cost, plus I keep the junk phone, if they can just cancel my contract and I go away…
I love all these rants from cell phone carrier customers. SprintRants.com wins the award for mocking Sprint by pushing a similar design based off Sprint.com.
I was very happy to dump Sprint. Their $10 add-a-phone cost me $20 a month. I called thinking it was a mistake, they charged $10 for the number being added, and $10 for the number that this number was being added TO!
When I called and explained it cost $20 for their $10 service, the lady started to say “Yes, this does sound a little confusing but…” & I said “No this sounds a little illegal if not unethical”. Hung up, cancelled the day the contract was up.
I was with sprint for 10 years, and when my phone broke, they gave me a new one, but what I didnt know is they gave me a new 2 year contract. When I activated the phone they said I “agreed” to the 2 years. After the new phone broke in 18 months, they want $150 for early termination. Every month the bill goes up and I dont know what to do Carol
I have been with sprint for ten years. My last 2 year contract ended about 4 months ago. I was on the web last month and was signed into my account. Sprint then offered me a promo of free moto v3 phone no rebate instant savings, if I would sign 2 year contract. After signing me up for two years they billed me $250 for the phone and refuse to remove it from my bill. In the last 2 weeks I have spent at least 16 hours worth of the run around time from thier customer service. At first they said they agreed and thier would be removal of the $250. Then they said it would be $29, then it was $39, then $150. Mean while my bill is $250 to much, and my sevice will be shut down because I refuse to pay it. Anyone out there have a class action suit going on against sprint for false advertising. and breach of contract please contact me. ericsmasonry@cox.net
Update on my sprint experience, I recieved an E-mail today from Sprint in response to an E-mail I had sent to sprint. Sprint appologized & removed the $250 cost of the phone and $20 in taxes. Here is the E-mail address, customers should send their E-mail to: customerresolutioncenter@sprint.com and include name and contact info. Be persistent and good luck.