Comcast Shuts You Off If You Use Too Much Bandwidth and They Won’t Say How Much is Too Much

And add this to the fact that their new contract basically absolves them of *your* rights to sue them (the so-called arbitration clause), and now you basically have no recourse.

Point blank, Comcast proves more and more everyday that they don’t care about people as customers.

im just waitin for verizon fios to come in the area and im jumpin on the day it gets here.

comcast is stupid its like saying you watch too much tv so we need to cut you off.

there will be a class action lawsuit in no time if it keeps up….. if they have to they will probably end up ruling the contracts unconstitutional if they are brought up and does “absolve them of *your* rights” of course by the time anything gets done it’ll be in at least a half a decade……..

“comcast is stupid its like saying you watch too much tv so we need to cut you off.”

no its pretty different.. its still stupid but I’d say its nothing like saying you watch to much tv

“comcast is stupid its like saying you watch too much tv so we need to cut you off.”

downloaded tv ha

“downloaded tv ha”

That’s what BT and Tiscali offer here in the UK. And they also have FUPs. I’ve always wondered if they take the TV bandwidth into account… Or perhaps if having TV made you more or less invulnerable to speed throttling (or else they could affect another of their services)…

TW sent me one of those cool it or loose it letters a few years back. They stated I was using on average 80Gb per month. “Well above the average user” they said. They’ve since backed off and I’ve never heard of them sending out letters like that again. But holy feces, 300 Gb per month, now that’s some serious usage.

I agree and disagree with Comcast.

300 Gb of usage is a lot. I probably use about 5 GB a day. Most of the usage is for business.. And I am constantly uploading and downloading large files for business use. I have a business class DSL and it is only about $30.00 more than a standard residential DSL package.

I would guess if a person uses 300 GB.. We are talking roughly 9 or 10 GB per day. If I were an internet provider. I would be looking at that sort usage. Either the person is using a residential product for business use, reselling the residential product for profit.. OR using a wireless network without encryption and the entire neighborhood is leeching off this person’s internet. In a populated neighborhood that could mean as many as 20 to 50 homes or buildings. Two of those three uses are normally against the TOS for most internet providers.

Comcast should work more directly with the subsriber to figure out why the excessive usage.. Give them a deadline to correct it.. . And the customer should work with Comcast to take the steps to prevent it..

I remember the days of dial up internet. Unlimited didn’t necessairly mean unlimited. The internet provider would disconnect you after being online for 6 hours. People would stay connected for lengthly amounts of time and use the dial up connection as a dedicated line.

I think it should be clearly explained in the TOS what the limits are, and what the steps a person can do to prevent it. Comcast should send a warning letter first offering tips on preventing excessive usage..