12 Comments

Ever Wonder What Apple CSR’s Saw When They Speak To You On The Phone

May 7, 2007 by in Apple with 12 Comments

applesmall.jpg

Blamo! From a not to secret source, Lou Wheeler, here is a screenshot showing what the desktop of an Apple CSR looks like (the reps use eMacs). For those keeping score Apple uses GCRM/PS8 as their customer database tool. It runs in Safari and NOTHING else (I think that is a web first) and is very Java script heavy which makes browsing other websites difficult – but it seems Lou has no problems with that.

Normally I would tell Lou to take cover in a storm basement to hide from the wrath of Jobs, but he is no longer employed with the company so he might be safe.

Thanks Jim for sending this in.


  • chad

    wonder if ole Lou Wheeler is gonna catch shit over this?

  • chad

    also… I find it slightly funny that the employee at hand prefers firefox but uses safari when interacting with the CRM software

  • http://www.myspace.com/boywonder8503 Anthony

    Yeah we use PeopleSoft 8 as well at my Job…. Kinda weird that they would leave all the iApps and such still installed though?

  • http://5thirtyone.com Derek

    Is that Symantec running in the menu bar? What? An Apple computer loaded with anti-virus software?

  • Eleventeen

    “also… I find it slightly funny that the employee at hand prefers firefox but uses safari when interacting with the CRM software”

    and Adium instead of iChat.

  • http://www.mcdevzone.com/ Mike

    Interesting to see him using Adium instead of iChat.

  • Jeffrey

    Chad, did you read what Dan wrote?
    said the CRM software runs in Safari and NOTHING else

    I *heart* Adium

  • Ian

    You know, you can direct any of your questions directly to Lou. His AIM name is in the Adium window.

  • http://www.rollcagetech.com Dan

    That is PeopleSoft/Oracle CRM. It runs on every browser.. Better on some than others (IE is particularly troublesome).

    When you search for your repair status, you are also looking at PeopleSoft. The application itself does not run on OS X – the back end is BEA Tuxedo and Oracle databae (that does run on OS X). My guess is that their application servers are Sun…

  • Former AAPL employee

    You are an idiot Lou. Guess you didn’t read your NDA too well.

  • Anonymous AppleCare Rep

    Yeah, that comment about GCRM running in Safari only? Not true. I use Firefox 2 as my browser of choice for GCRM.

  • Somebody

    They’d have to leave the iApps and stuff installed…if you call up the techs likely need to run ‘em to do troubleshooting.

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