Media Temple compensates customers

Derek –

Funny you should write that, I was going to post a review next week.

Mosso honestly is the most user friendly, powerful, and simply best host I have ever used. Within the last month we have been Slashdotted, Dugg, Gizmodoed, CNNed all on one day yielding close to 1 million hits. Mosso handled the traffic like a champ, and dynamically spun up a few servers when they saw the influx of traffic.

I will only recommend them in the future, as I proudly sport their banner!

We’re talking about services that are quite different in terms of price. MediaTemple’s grid server is $20 a month, whereas Mosso is $100 a month. And you can pre-pay for grid server, i think its like $16.67 a month when pre-paid across a year. Of course I expect a better service at $100 a month, but when I’m using my site for a small number of viewers, then I don’t need to be paying over a thousand bucks a year. And i doubt any of the Grid Server users will just want to up and transfer to a service charging $100 a month, if they were in the market for that quality of hosting, they’d have never signed up for Grid Server in the first place.

Basically what I’m getting at is is that I think that mentioning Mosso as an alternative was so off-base and so out-of-place, that I struggle to understand the logic behind thinking it was appropriate ;) I have a site that I primarily use for web-based applications that either I use to organize my life, or that I use for a couple people (activeCollab is amazing for my group-based comp sci projects). So Grid Server is perfect for that, because I get (what is supposed to be, i dont know what its like in practice) enough space and transfer for what i need, and I don’t have to pay an arm and a leg for it. I also get great support for my ruby on rails apps, which is something that dreamhost definitely does not do for me. But see, it would be illogical for me to pay over a grand a year for something I’m using for myself, and maybe for a couple other people, in a non-profit way. And i suspect the same is true for people on GS now, they aren’t producing major sites on it that have tons of viewers, they just want something for them and a handful of other people. But hey, maybe I am off base :P

Mosso is not out-of-place. Do website admins really have to place a price on quality service?

Ah yes.. I got that email today, and no, it’s not even close to being enough. I would much rather have a site that was actually online all the time than get a few months of free hosting that may or may not be up at random times during the day. I’ve been a long-time (mt) customer, but I’ve about had it with the Grid. If the problems don’t get worked out with the new Grid software rollout, I’m done with them.

Mosso, is a venture of Rackspace.
I wouldn’t use any type of service which supports Rackspace, even as a seperate entity.

The three to four phishing emails I receive on a daily basis for the last several months have originated from their networks. These mails go directly to spamcop, which then sends reports to abuse@rackspace. How long should it take a company who cares about consumers to take down a phishing site? Ive been recieving mails from the same IP for over two weeks.

Switched to MT from Dreamhost after the summer from hell of hosting over there- only to see a lot of uptime issues with MT. They promised the Grid would fix it all and so we switched to the GS and man- it has been the fall of hell. Why did they roll out the GS if this patch fixes hundreds of problems? Did they not realize that customers would actually desire uptime?

Anyway- funny you mention Mosso- that is the new host we are switching to- their website presents a very powerful argument for their simple service, and I read somewhere there that they haven’t had downtime in over 4 years…imagine that! We have two sites for two companies adn one boss who is very VERY dependant on his email always being available. Needless to say with DH and GS could not deliver- but I really have a ton of faith in Mosso- and expectations. Their tech support has been extremely knowledgable so far and refreshingly responsive as opposed to MT’s phone ops who are kind of like “bummed” about the problem you are having and never really provide details.

Another cool thing about Mosso- Unix and Win on the same network. I am a PHP programmer but olso a long time ASP pro- and my favorite shopping cart is still Candypress, written in ASP. With Mosso we can transparently use CP within the same site as the PHP site we ust launched- with no config necessary. TOO COOL.

So we will see how it goes- but good riddence to the grid and MT.

PS- I realize for 10 or 20 bucks a month that you might need to make some compromises on uptime ot technology or something- but really the amount of downtime with both DH and MT is completely inexcuseable. And I hope that $100 a month will buy us the assurance that any downtime will be brief and few and far between.

P.S. I never got the email from MT. And I can guarantee I am on file with tons of complaints…

Well, in the case of MT, I’d attribute the current issues to the major switch in their server platform, which is certainly going to need tweaking in the beginning. But I’ve always heard good things about the uptime on MT, so I really don’t think they’re a bad webhost, they are just going through a period of adjustment, which is to be expected. Thats not really any consolation to the people who’ve jumped onboard, though. But I do agree, dreamhost is a load of crap…I spent like $30 for it after discounts, so i dont feel too cheated, but had I paid the full price, I would have been peeved big time.

“Mosso is not out-of-place. Do website admins really have to place a price on quality service?”

When you’re not making any money off your website, sure you do! I’m a college student with the occasional open-source venture, but who mainly uses his space for purposes that will never earn a dime. I don’t have over a grand to plunk down every year for a webhost, and the only way I really see you doing that is if you stand to make money off of whatever you’re doing online. Which, I mean, maybe I am out of place with the readership here, but I can’t imagine the vast majority of your readers are earning thousands per year with their online ventures.

We will have a full review of Mosso in the near future.

Mediatemple (gs) The last hosting plan you’ll even need.
They are right because we customers have to switch to the new hosting providers. Media temple became worst hosting provider ever, with the new so unstable product that they introduced just a 6 weeks ago. Its is quite interesting to see how such high reputation having company is going so fast down. Well I think they are doing kamikaze, not only killing my service but they killing them selfs to. I am sure its not that simple to have thousands of people unhappy under the same roof and every morning lie about that “we are fixing the current problem”. I mean how much you can fix longer, if for the past month having my site down more 100 times, submitting over 50 tickets and calling over 50 times this is not anymore “fixing” this is became every day event which is not gonna disappear. I even amaze how come I was so happy with the old (SS) that i gave mt so many chances. Well today was the last day I will ever need mediatemple hosting plan in my life.

MT is history for me too. I can’t stand them, and their lying. This post will not do just to the anger I have felt over the past few months after migrating to the grid server. I have an immense feeling of satisfaction moving to a new host. They really shot themselves in the foot. I think they just thought they were ruling the hosting world, and took that status for granted. Also, you can look up media temple on flickr and the seem like a bunch of lazy hipsters. Hosts need to be more serious. MT either needs to get with the program or sell all their hardware and call it a day.

mt is simply the best bang for the buck.
where else for $20.00 a month can you get someone on the phone at 2:30AM in the morning when your stuck in a php script and they’re right there to help you?

I don’t know about you guys who don’t like mt anymore but I’m just fine. I can develop sites, run some ruby on rails, have my own container. I feel like I have my own server and no one is there to bug my resources. I’m not afraid of breaking anything because I can poke around a lot and nothing goes wrong. I don’t care about downtime or some mysql problems – i’m doing testing and developing – might even run an online venture soon. And if I do, I’d be serious and do pick the offering between Rackspace & Mediatemple, and that’s called Mediatemple’s dedicated virtuals, for fifty US dollars a month. My friend told me they are the true shizzle fo sho. He even runs his site and at the same time gets a bit of money on the side hosting some of his friends.

I can’t understand why Rackspace is soo darn expensive, and comparing the two companies is really like comparing apples to oranges, sure one is crisp and juicy but the other one is still nice — sour at first but sweet & tangy later.

I called in recently and chatted with some guy about ruby and he eventually told me that they were doing some upgrades to it. If that’s true, i’m keen on seeing what the ‘grid’ will turn into after they’re done.

Mosso has been experiencing considerable downtime this week, affecting web, DB and mail servers. I have several sites with them and can barely stand to wait anymore.

Is there such a thing as reliable reseller hosting??

I’ve been with MT for a while now, and recently migrated a bunch of sites from a DV to the GS with higher expectations than I should have had.

Since the GMR v1.2 update, we’ve had some serious downtime that has been pretty disturbing. Yesterday, the darn thing was on and off all day long–everything…email, web, ftp, etc. I had originally figured that the GS would be a better, cost-effective tool for my little basement-originated venture, but reliability in uptime is MUCH more important than a couple of free months of unreliable service.

Today has been OK — the Account Center has had a few hiccups, but services seem to work OK. Still watching for trouble…

It seems that Mosso/Rackspace is even having problems of their own–terrorist activity, or irony to show that you still have to pay in kidneys for reliable web hosting?

MediaTemple’s DV servers are wonderful and reliable, but the price differential is, well, different.

Overall my experience with MT has been amazing — 24/7 support and round-the-clock techs and hardware engineers. Their problems with the BlueArc storage units have been too much, though.

At this point, I think I’ll just try to convince MT to give me a “loner” — a reliable DV server, until the GS issues are fixed. :)

Maybe I should just launch a server from my basement. Slow bandwidth, but it would be more reliable than this darn GS!!

MediaTemple is having lots of problems. They had a great service in the beginning with both our Grid Server and Dedicated Server but over time they have done something so the sites run slowly.

They won’t admit it but as we speak my sites are running very slowly or do not appear at all. This has been happening over and over again for about 25 days.

They are up to something to cut costs and won’t admit it.

I would advise using another service.