6 Comments

Verizon glitch overcharges 11,000 customers

July 20, 2006 by in Random,Stupid with 6 Comments

Sometimes computers can be such a pain in the rear. Miscalculating the charges for telco company customers with errors ranging from $200 to thousands?! Talk about scaring the living crap out of customers on family plans with chatty children. I think it’s safe to assume that some kids were sent to their room with no cellphones after the last bills went out.

A computer error in its billing system led Verizon to overcharge some 11,000 customers in the mid-Atlantic region in June, the company announced Wednesday.

The programming error led to overcharges ranging from $200 to several thousand dollars for some customers in Washington, D.C., Maryland, Virginia and West Virginia, according to Verizon spokesman Harry Mitchell.

Quick poll, what carrier or telco company has your life intertwined around their finger tips? Has anyone has any incredible overcharges that they had to report to customer care in order to have them reversed?


  • Nic

    Ya, my friend is with Sprint, so am i, but he was setting up his plan and asked for unlimited text messaging. We literally send anywhere from 25 to 100 texts a day to eachother.

    So when he got his outragous bill at the end of the month since they ‘forgot’ to add the unlimited texts to his plan he had to go and get it resolved. 2 hours and a couple voice chords later it was resolved. no consolation prize either.

    i hate sprint, but i get the best service with it where i live.

  • sky

    SPRINT SPRINT SPRINT. I hate sprint, and finally got out of my contract. They signed me up to a ‘roaming’ plan and gave me free ‘sprint to sprint’ calls so i could chat with my fiance (at the time). i signed us both up at the same time. Find out later that “sprint to sprint” only works within the ‘digital network’. They finally dropped the $300 charge (after talking to a high-enough employee). Yeah, I’m with verizon now with no complaints as of yet, but yeah sprint sucks.

  • http://www.progoth.com Steven

    I have t-mo SIM with 10,000 anytime minutes and unlimited interwebs. Thankfully I don’t have to pay for it, the company does. they also gave me a pocket PC phone and a nokia 9300, I use the 9300 99% of the time.

    apparently each SIM is ~$55 a month according to my.t-mobile.com. I bought my gf a tmo phone last year and they pulled up the bill for my number, it was $27,000.

    bellsouth does have a hold on me though. i’m really happy with the 6mb internet, but i’ve paid $30/mo for almost a year for a phone line i’ve not once used. I’ve read that they can’t require phone service for DSL in georgia, then they could, then they couldn’t again…i need to stop being lazy and just have them cancel the phone service or at least just give me the minimum required.

  • chad

    pfft, I think they had a couple mishaps in florida as well… my phone bill has been outrageous lately

    May – $268
    June – $170

    I’m hurtin for the EVdO :(

  • Roy

    IMO all cell phone companys suck, it’s just a matter of which one offers the options you want, and hastles you in a way you can handle.

  • Leyna Baker

    First of all any company with customer service is going to have problems, as an employee of sprint i will tell you that our coverage is not just confined to “digital” and also if you have a great representative , then you just visit your local store with the problem and you never go threw these issues because i handle all customer concerns for my customers..
    I am sorry that so many have had trouble with sprint in the past but now we are a great company, just find someone who loves and values their job and you will be taken care of . People are not perfect,

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