11 Comments

How-to cancel Verizon service with dignity

June 12, 2006 by in Privacy,Random,Stupid with 11 Comments

Considering cancelling your Verizon service? Follow this conversation by a soon to be ex-Verizon customer with a service representative:

Verizon representative: This is _____ with Verizon. How may I help you?

Siva: Hello. I would like to cancel my service please. Immediately.

Verizon: I can help you with that. May I ask why you are cancelling service?

Siva: I have two reasons. First, because Verizon has been fighting legislative efforts to ensure network neutrality. This is very anti-consumer. And second, because Verizon has been cooperating with the National Security Agency to allow it to monitor calling patterns of its customers. This is a violation of our privacy agreement and probably the law.

Verizon: (Pause) Uh. How did you learn about these things?

Siva: I am a communication professor. It’s my job to follow these things.

Verizon: (Pause. Page flipping) Okay. Would it change your mind if I were to offer you a free month of service?

Siva: (Laugh) No. No. You could not pay me enough to use Verizon any more.

Verizon: Okay. Your service will be terminated today. Thank you for being a Verizon customer and don’t hesitate to call us back if you change your mind.

I wonder what provisions are in the training manual for the above customer / service representative scenario. Any service reps out there that can shed some light?


  • Benji

    I think that they all have thier heads between thier legs rignt now, doubt that they would show up to comment.

  • http://www.natemc.com Nate MC

    It’s getting warmer here in WA and my VZ DSL service is back on the fritz. Every day it’s warm out my dsl service drops in and out, same as every year.

    If they don’t fix it, again.

    I’ll be going to another provider too.

  • http://5thirtyone.com Derek

    Time to move to Comcast Nate.

  • Justin

    Geewiz, you guys update every second here now. Every hour you’ve got like 2 new post…

  • Susan Graham

    I know this is late but I have a gripe about Verizon. I was not able to use my phone with verizon. I was not able to make calls or get calls. I also was unaware that I had signed up for a year service. I thought it was a month to month like all of the other services. They are telling me now that I owe $75 in disconnect fees. Is there any way to fight this?

    Susan

  • Ron

    Dude,

    you have legitimate reasons to cancel your service, but no need to be an elitist schmuck. you know very well these reps make $8 an hour to get abuse all day. Give them a break.

  • DEBBIE

    I can’t get to my university web page because Verizon does not support the site. So any suggestions??? I’m going to the library to the testing BUT paying for DSL service!!!!!!

  • Ratfink

    RON,

    How is politely telling them exactly what they ask being a elitist smuck? When the operator cancels the account they will put his reasons as the reason for the cancellation which in turn will make it’s way to management if there is a significant number of cancellations because of this. Collecting this information is one of the reason the $8/hr reps are paid.

  • Randy

    Obviously, “Derick” has some issues…

    Have you sought counselling?

  • J Bu

    thank you. I have been out of the country for years and have returned to the US. I see it as a disturbingly changed world in more than 1 respect. When I call Verizon, people from all over the world answer my calls with difficult-to-understand English and a script they often stumble through. They cannot answer my questions or appropriately deal with my concerns. They transfer and transfer me from one extension to the next. What’s more no one will tell me where my local Verizon office is — because of the danger to them? Kidding, right? No, they were dead serious. So my only choice for landline service is with a company that operates like this. Call me overreacting, but I strongly believe allowing this type of doing business is leading us downward, not advancing us. Isn’t this an example of a monopoly? I thought that only happened in 3rd World countries and I thought we had laws to protect citizens and consumers, especially in an area so crucial as landline telephone usage. Do decision makers think everyone has a computer or that people who make $7.50 an hour can keep up with this mess?
    I have just spent the past 15 minutes trying to talk to a human being and cancel my service (I know, I know, multitasking). Made a landmark decision in my ongoing efforts at integrity. After internally struggling with the issue for longer than I care to admit, I decided this morning that no Verizon-promised $200 American Express card is going to buy me into going with this company. I was almost bought. Close call.

  • BAL

    Does this still work?

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