5 Comments

AOHell, the interview

June 22, 2006 by in AV,Tech with 5 Comments

AOL has taken a beating lately over their over zealous reps who refuse to cancel members service when requested. Above, is a video with the man who was the catalyst for this perfect storm, Vincent Ferrari.

I’m also wondering the legal ramifications of taping this phone conversation? I can safely bet that AOL will not sue Vincent over this, however could be be liable for civil suit from the employee who was fired?


  • http://www.jasonblogs.com Jason Schramm

    Well if they often tell you that your conversation could be recorded, then they might not be able to expect privacy either.

  • http://www.jeffnolan.com jeff

    No legal ramifications, a customer service rep working in a public customer service capacity doesn’t enjoy the same level of privacy they would as an individual. Corporate entities, generally speaking, do not have privacy except for those things that explicitly defined as confidential, to which a customer service call would certainly not be.

    Regarding the employee being fired, welcome to “at will” employment. If he wants security he should go get a job working on an auto assembly line or driving a UPS truck.

  • chad

    well frankly when you call a place most often you get a thing that says

    “this call maybe be recorded or monitored for quality assurance”

    so technically BOTH parties knew they were or might be getting recorded… so technically speaking… even if they were to use the angle discussed above… I don’t think it would fly.

  • http://walkingsnake.net Jake Hamilton

    Yeah, what Chad said. It’s legal, especially with that message.

  • jimmy

    well thats AMERICA online for you.

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